Shopper Quality Group UK - Estonia - Latvia - Lithuania - Poland - Romania




Each company is unique, has its own culture, experience and challenges. That is why many standardized training programs are completely inefficient and boring. We use accumulated knowledge, role-playing games and real-time exercises in order to achieve the best possible result in the shortest possible time.

Our training programs are tailor-made for your company, they provide real-world case studies, examples and exercises to help you overcome unique sales and other challenges.

After completing the training programs, we will continue consulting for a while and provide feedback in order to make the skills acquired by the employees become habits.

We have designed these unique training programs:

1. Creation of the customer service quality standard. We help you create a unified process for the customer service in your company to always be an equally enjoyable experience to the client, and it also reflects the promise of your brand.

2. Increase in sales. The most important aspect to increase sales in an enterprise is to create and maintain a sales process tailored specifically to your product or service.

3. Team formation. A team that works together and understands the roles of each of its members is a well-known recipe for success that helps you achieve the best customer service results. We will help you to assess the strengths of the existing staff team and develop a united culture of cooperation.

4. The Mystery shopper survey. Our experienced team will train all the necessary chapters on how to execute and interpret the Mystery shopper survey, how to evaluate the findings, and to develop the company's further action plan and to implement customer service changes.

5. Executive coaching training. It is crucial for each manager to properly and efficiently manage their team, while coaching is just what will help you uncover the potential of employees, improve their performance and overall company performance.

Are you interested in our live teachings?

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