In each business, especially in those whose sales success is determined by user satisfaction, a customer service standard must be developed and implemented.
We believe that you have already done this in your company, but it's worth asking yourself:
• Is the current standard effective enough?
• Does it represent your brand & communication?
• Do your employees adhere to it every time they serve a customer?
• Are there enough trainings & are they effective enough?
These and more questions are most objectively helpful in answering the Mystery Shopper Survey, where we create special questionnaires based on your company's policies and aspirations. We evaluate everything from easily observable criteria such as cleanliness, to hardly noticeable ones, such as the efficiency of a sale system.
Together, we will create a new customer service standard for your company so that each of your employees values the brand’s promise.
Contact us and get more information on the service standard!
Contact with us