"Business breakfasts" During business breakfasts, we educate our customers about the market, strategies to improve customer service and the importance of customer satisfaction indicators through training and consulting, as well as share insights into the opportunities and benefits of mystery shopper research. We organize breakfasts in all of the countries where our branches can be…Read more
Recent Posts by slejai
Which car brand has the best customer service?
Which car brand has the best customer service? A mystery shopper research on car brands and salons conducted in Lithuania showed that only Lexus dealerships currently provide the highest quality customer service. 25 brands were tested, among which Lexus (100%), Mini Cooper (80%) and Alfa Romeo (76%) took leading positions. This time Fiat (19%) and…Read more
Better customer service – in Estonia or Lithuania?
Better customer service - in Estonia or Lithuania? A mystery shopper research, conducted in May 2019 in Lithuania and Estonia, revealed that in both Baltic countries customer service is nearly identical: overall averages differ only by 0.29%. This time Lithuania is ahead with an average of 77.3% in quality of customer service and Estonia is…Read more
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