Which car brand has the best customer service? A mystery shopper research on car brands and salons conducted in Lithuania showed that only Lexus dealerships currently provide the highest quality customer service. 25 brands were tested, among which Lexus (100%), Mini Cooper (80%) and Alfa Romeo (76%) took leading positions. This time Fiat (19%) and…
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Better customer service – in Estonia or Lithuania?
Better customer service - in Estonia or Lithuania? A mystery shopper research, conducted in May 2019 in Lithuania and Estonia, revealed that in both Baltic countries customer service is nearly identical: overall averages differ only by 0.29%. This time Lithuania is ahead with an average of 77.3% in quality of customer service and Estonia is…
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